Brighton Cakes ltd

TERMS & CONDITIONS

DEFINITIONS

The “Seller” is defined as the legal entity Brighton Cakes Ltd. The “Buyer” means the person (legal or natural) who buys the goods. “Goods” is defined as the items to be supplied by the Seller to the Buyer as listed in this invoice.


GENERAL

These Terms and conditions shall apply to the sale of the Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred except where the Seller has agreed to such variation in writing and by way of signature. By ordering from Brighton Cakes Ltd you agree to be legally bound by these Terms and Conditions (“Conditions) and accept that these Conditions may be modified or amended and posted on Brighton Cakes Ltd website from time to time.


RESERVATIONS, PAYMENT AND DEPOSIT

Any quote is valid for 30 days from date of issue. After this date, we can no longer guarantee your date will be available. We reserve the right to amend the quote if the scope of the work involved changes and issue a new quote to reflect increased or reduced costs.

Once you have confirmed with us you wish to proceed, we require a 50% non-refundable deposit to confirm an order and hold the date.  If the 50% deposit is not paid within seven days of receipt of invoice, the order will be cancelled, and your date will be reopened to other clients. We accept cash, debit or credit card payments and bank transfers. Cash and card payments can be made at our studio. We also accept card payment online through a secure payment system and can send you an electronic link for payment.

The remaining 50% is due two weeks before the delivery date, at which point all changes must be confirmed (changes to the previously agreed design may incur extra fees). The final balance specified on the invoice must be paid by the Buyer two weeks before the delivery date. Payment can be made earlier if you wish. Failure to complete payment two weeks before the delivery date may result in your order being cancelled.

By making a payment the Buyer is accepting the Terms and Conditions as detailed on this page.


RUSH ORDERS

Orders placed less than two weeks in advance of the delivery date must be paid in full at the time of booking. If payment is not received within 24 hours of your order being placed, it will be cancelled. We have limited space for last-minute orders, and they are dependent on our existing schedule and workload. Please note your order may be subject to design restrictions given the short lead times involved.


REFUNDS AND CANCELLATIONS

Deposits are non-refundable and non-transferable (as they are date specific) under any circumstances due to any loss of business arising from turning away other bookings on that date.

Full payments made less than two weeks in advance of the delivery date are non-refundable. Full payments made more than two weeks in advance of the delivery date are subject to a cancellation fee.

We cannot refund the cost of any orders cancelled with less than two weeks’ notice. Orders paid in full and cancelled with more than two weeks’ notice will receive a partial refund of 50% of the total amount paid. Any work already undertaken in connection with your order or special materials bought specifically to fulfil your order will be deducted.

If you need to move the date of your celebration, we will do our best to accommodate any changes. However, as we do get booked up, please be aware we may not be able to in which case the above cancellation policy will apply. Please note if you do wish to move the date your order may be subject to additional administrative charges.

Any changes or cancellation requests must be made to Brighton Cakes Ltd in writing at info@brightoncakes.com

If, in the very unlikely event we have to cancel your order for whatever reason, then we will refund the full price to you and recommend an alternative supplier.

We recommend your purchase event insurance cover.


PRODUCT INFORMATION

The images on our website in our online shop are examples of our products. There may be slight variations in decoration as each cake is hand-made by different members of staff.

The images on the bespoke sections of our site are examples intended to illustrate the style and possibilities with regards to bespoke cakes. We don’t reproduce exact copies of cakes on our site but will instead create similar cakes, specific to your needs, style and budget.

Out of respect for other designers in the industry we don’t wholesale copy other cake designers’ work or quote for it. Please feel free to send images to guide us in what you would like for your cake, but we will not reproduce them verbatim. Instead, we will reproduce for you a one-of-kind cake specific for your celebration.


ALLERGIES AND SPECIAL DIETARY REQUIREMENTS

We will always try to accommodate any dietary needs and are able to produce gluten friendly (Our gluten friendly products do not contain any gluten containing ingredients), non-dairy and vegan cakes. However, please be aware that while every precaution is made to avoid cross contamination, the products are made in a kitchen where gluten, wheat, dairy, eggs, sulphites and nuts are present.) If you have any questions about special dietary needs, please email us.


CONSULTATIONS

Consultations are by appointment only and are held for orders with a value of £200 or more. An appointment for a consultation and tasting must be agreed with Brighton Cakes Ltd by email. All appointments for consultations will be confirmed in writing.

Cake consultations are currently complimentary, and you will be invited to take a selection of cake samples away on the day to try at your leisure.

If you need to cancel or reschedule your consultation, please contact us in writing at least 24 hours in advance or you may be subject to a cancellation fee of £20.


SKETCHES

Sketches of your cake design will be provided following your consultation. Design can be amended up to two times subsequent to your consultation. If further amendments are required to your design, they may be subject to additional fees.

Due to the time it takes to produce sketches, the service is only provided for cakes with a value of more than £200.


PRICE QUOTATIONS

All price quotations, written or verbal, are valid for 30 days from the date of quotation.


ALTERATIONS

If you have any queries or need to make any changes to an order please contact us, in writing, immediately.

We will assess your request, and endeavour to make alteration where possible. This is dependent on the design and amount of notice given. We will let you know its effect on the price and any agreed timetable. Accepting any alterations is at the discretion of the Seller. Alterations requested less than two weeks before completion may be subject to a surcharge. It is the Buyer’s responsibility to check any quotes and invoices thoroughly before making payment. We reserve the right to change the design at any point if circumstances beyond our control compromise the quality of the finished product. e.g. weather conditions. The Buyer will be notified of any such changes and we will endeavour to keep any changes minimal.


CAKE STAND HIRE

We have a limited number of stands available for hire. A hire fee and security deposit is payable in advance. It is the Buyer’s responsibility to return the cake stand, cleaned and in the good condition, to us within three working days of the event date.

The security deposit will not be refunded in the event the stand(s) is/are returned in a damaged condition or later than three working days. Your security deposit will be refunded to you once we are satisfied the stand is not damaged and all parts have been returned.


DAMAGES

Brighton Cakes Ltd accepts no liability for cakes that are damaged after they have been delivered to the agreed location. For cakes delivered to venues, Brighton Cakes Ltd requires a signed delivery note by the person in charge to say that the cake has arrived and that it arrived in perfect condition.

We require cakes collected from Brighton Cakes’ premises at Unit 20 Hove Enterprise Centre, Basin Road North, Hove, BN41 1UY to be signed for upon collection. Damages which occur after the cake has been signed for are not Brighton Cakes’ responsibility.

All our cakes are fragile in nature and require careful handling. Transportation, storage and handling instructions will be provided, and we advise the Buyer to pay careful attention to those instructions.


DELIVERY AND COLLECTION

We cannot be held liable for any damages to the cake or products we have delivered once we have delivered and /or set up the cake at the venue or delivery location and received a signature for the safe receipt of the goods on our delivery note (we will deliver with a delivery note). If the cake or products are collected from us, we cannot be held liable for any damages to the cake or products once they have left our premises.

The collection vehicle should have a flat surface and be clean and tidy. This is the responsibility of the Buyer. The cake or products can be very fragile, so we advise to drive very slowly, practise careful acceleration, allow extra braking distance and purchase non-slip matting.

We will always endeavour to deliver within the given time slot however, delivery timings cannot be guaranteed. Refunds will not be given for delayed deliveries. If in the unlikely event the delivery is delayed, we will always endeavour to deliver the cake to you as close as possible to the given delivery time.

We are open by appointment only during weekends for cake collections. You will be given a specific time slot for collection of your cake. If you cannot make those timings for whatever reason, please notify us as soon as possible and we will do our best to accommodate. If your collection takes place more than half an hour after your allotted time slot you may be subject to a surcharge of £5 for every half an hour past your collection time.


AFTER DELIVERY

Cakes placed outside may react to temperature, humidity and rain. In hot or humid weather there is a risk of melting or damage to sugar decorations. Rain may also cause damage to sugar decorations. It is the responsibility of the Buyer to check with the venue to ensure the cake or products are placed in a suitable location.

Brighton Cakes does not provide linen, cutting knives or cake tables. It is the responsibility of the Buyer to either arrange these items or check with the venue.

A best before date and delivery note is provided with all Goods. Please note, these are advisory only. Event cakes are created for the date of the event and as such their freshness beyond the event cannot be guaranteed.


NON-EDIBLE INGREDIENTS AND DECORATIONS

Our Goods may contain non-edible ingredients or decorations, such as plastic dowels in tiered cakes, cake toppers, candles, fresh flowers or wires in some sugar flowers. These will be detailed on the Delivery Note and must be removed prior to serving or eating.


COMPLAINTS

If you wish to make a complaint to us or let us know any concerns after receiving the Goods, please do so in writing. Evidence of any faults, damages or discrepancies should be included. Any refunds will be given entirely at our discretion.


DATA USE AND PRIVACY

We will keep and use your information solely for the purpose of fulfilling your order and for no longer than is necessary to fulfil any order. We will keep contact information on file for a period of 12 months after your order. We may use your data to provide you with details of any special offers or news which may be of interest during that period, provided we have received your express consent to do so.

We will not share your information with any third parties unless required to do so to successfully complete your order. We will inform you of this if we need to do so. If you would like your personal information removed from our systems please contact us at info@brightoncakes.com. We do not store any credit or debit card information on any of our systems and use a secure payment system to process payments.

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